Store FAQ

Q: How quickly will I get my order?

A: Orders ship within 5 business days. We use Canada Post for all shipments. Canadian customers can expect their products to arrive 4-6 business days after shipping. U.S. customers can expect their products to arrive 5-9 days after shipping.

Q: How do i get my digital download?

A: Once purchased, the file is available for download in the Order Confirmation page. You will automatically receive an order confirmation email, followed by an email containing a link to the file. This link will expire 24 hours after it's first clicked.

Q: How much are shipping charges?

A: Shipping rates for orders shipped within Canada are included in the product price. Shipping rates for U.S. customers are $6.00CAD per order plus $1.00CAD for each item (this includes all applicable customs and duties fees).

Q: Which payment methods do you accept?

A: Stripe is our secure payment processor. Most major credit cards are accepted at checkout.

Q: What if there is a problem with my order?

A: If you don't receive your order within the time frames mentioned above, or if you are in any way dissatisfied, we want to know!  Send an email to and we will work out a solution.